Welcome to Family Wear Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.familywearshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Shop & Target Audience

Family Wear Shop specializes in high-quality outdoor apparel and accessories designed for active families who value comfort, durability, and style in their adventures. Our products range from hiking boots to weather-resistant outerwear, catering to outdoor enthusiasts of all ages.

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Ensure all persons who access our website through your internet connection are aware of these terms

3. Products & Services

3.1 Product Descriptions

We strive to accurately describe all products on our website, including:

  • Detailed sizing charts for apparel and footwear
  • Material composition and care instructions
  • Intended use and performance characteristics

Colors may vary slightly due to monitor settings. If you have questions about a product, please contact us before ordering.

3.2 Product Availability

All items are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3.3 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

  • Hats
  • Coolers and Lunch Bags
  • Items marked as “Final Sale”

4. Orders & Payments

4.1 Order Process

When you place an order:

  1. You receive an order confirmation email (this is not a shipping notice)
  2. We process your order within 1-2 business days (excluding weekends/holidays)
  3. You receive a shipping confirmation with tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors at any time before accepting your order.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Delivery times may vary during peak seasons and for international orders. Some remote areas may not be serviceable.

5.2 International Orders

We currently cannot ship to certain areas in Asia and other remote regions. Customers are responsible for any customs fees, taxes, or import duties.

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery date. To be eligible:

  • Items must be unworn, unwashed with original tags attached
  • Must include original packaging and packing slip
  • Customer is responsible for return shipping costs unless item is defective

6.2 Return Process

  1. Email [email protected] with your order number and return details
  2. Package items securely (original packaging preferred)
  3. Ship to our Chicago address (US customers) or follow provided instructions (international)

6.3 Refunds

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the return. Original shipping costs are non-refundable unless the return is due to our error.

6.4 Exchanges

We offer free size/color exchanges within 15 days, subject to availability. Exchange shipping is free.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

Family Wear Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Minor variations in product color or texture
  • Delivery delays caused by circumstances beyond our control
  • Incorrect product use that contradicts provided instructions

Our total liability for any claim related to our products shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by the laws of the State of Illinois, USA. Any disputes shall be resolved in the courts located in Chicago, Illinois.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Family Wear Shop, 640 Oakmound Drive, Chicago, US 60620

Adventure Tip: Unsure about sizing? Check our detailed sizing charts under each product description or contact us for personalized recommendations before ordering!