At Family Wear Shop, we’re committed to making your outdoor adventures as comfortable as our gear. Below you’ll find all the details about our shipping and hassle-free return policies.

Shipping Information

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):
– Cost: $12.95
– Delivery time: 10-15 business days after shipment

Free Shipping (EMS):
– Available for orders over $50
– Delivery time: 15-25 business days after shipment

Note: Delivery times may vary for international orders and during peak seasons. Some remote areas in Asia and other regions may not be serviceable.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Hassle-Free Returns & Exchanges

We stand behind our adventure-ready gear, but understand that sometimes items need to be returned or exchanged. Our policy is designed to be as straightforward as a well-marked hiking trail.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags attached
  • Refund Method: Original payment method within 5-7 business days
  • Exchanges: Free for size or color changes

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer adventure team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template
Subject: Return Request for Order #12345

Body:
Hello Family Wear Shop Team,
I’d like to return/exchange the following item from my order #12345:
– Product Name: [Your Item, e.g., Waterproof Hiking Boots]
– Size/Color: [Specify if applicable]
– Reason: [Fit, Color, etc.]
Please advise on next steps.

Best,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Securely pack your unworn, tagged items in the original packaging if possible. Include the packing slip or a note with your order number.

Step 3: Ship Your Return

For U.S. Customers:
Mail to:
Family Wear Shop Returns
640 Oakmound Drive
Chicago, US 60620

For International Customers:
We’ll provide specific return instructions based on your location after you initiate your return request.

Note: We’ll provide a prepaid return label for defective items. For other returns, customers are responsible for return shipping costs.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Credit Card/PayPal: Refund processed within 5-7 business days (appears in 1-2 billing cycles)
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • Exchange Shipping: Free for size/color exchanges

Non-Returnable Adventure Gear

To ensure hygiene and quality for all our outdoor-loving families, these items cannot be returned unless defective:

  • Hats (for hygiene reasons)
  • Coolers and Lunch Bags (food safety)
  • Final sale items (clearly marked)

Exchange Policy

Need a different size for those hiking boots or color for your family matching outfits?

  • Exchanges are free within 15 days
  • Subject to availability – we’ll suggest alternatives if your preferred item is out of stock
  • International exchanges may require additional shipping fees

Adventure Tip from Our Team

Unsure about sizing for your next hiking trip? Check our detailed sizing charts under each product description or contact us for personalized recommendations before ordering.

Questions about returns? Our Chicago-based team is as responsive as our quick-dry fabrics! Email [email protected] for assistance.