At Family Wear Shop, we design our outdoor apparel to withstand your family’s adventures, but we understand that sometimes gear needs to be returned or exchanged. Our hassle-free policy ensures your shopping experience remains as comfortable as our hiking boots.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unworn, unwashed with original tags
  • Refund Method: Original payment within 5-7 business days
  • Free Exchanges: For size or color changes

Our Simple Return Process

Step 1: Initiate Your Return

Email our customer adventure team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request for Order #12345

Body:
Hello Family Wear Shop Team,

I’d like to return/exchange the following item from my order #12345:
– Product Name: [Your Item, e.g., Waterproof Hiking Boots]
– Size/Color: [Specify if applicable]
– Reason: [Fit, Color, etc.]

Please advise on next steps.

Best,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Securely pack your unworn, tagged items in the original packaging if possible. Include the packing slip or a note with your order number.

Step 3: Ship Your Return

We’ll provide a prepaid return label for defective items. For other returns:

  • U.S. Customers: Mail to: Family Wear Shop Returns, 640 Oakmound Drive, Chicago, US 60620
  • International Customers: We’ll provide specific instructions based on your location

Refund Timeline & Methods

Once we receive and inspect your return:

  • Credit Card/PayPal: Refund processed within 5-7 business days (appears in 1-2 billing cycles)
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • Exchange Shipping: Free for size/color exchanges

Non-Returnable Adventure Gear

To ensure hygiene and quality for all our outdoor-loving families, these items cannot be returned unless defective:

  • Hats (for hygiene reasons)
  • Coolers and Lunch Bags (food safety)
  • Final sale items (clearly marked)

Exchange Policy

Need a different size for those hiking boots or color for your family matching outfits?

  • Exchanges are free within 15 days
  • Subject to availability – we’ll suggest alternatives if your preferred item is out of stock
  • International exchanges may require additional shipping fees

Adventure Tip from Our Team

Unsure about sizing for your next hiking trip? Check our detailed sizing charts under each product description or contact us for personalized recommendations before ordering.

Questions about returns? Our Chicago-based team is as responsive as our quick-dry fabrics! Email [email protected] for assistance.