Your Security is Our Priority
Whether you’re investing in premium outdoor boots or coordinating family hoodies, we implement rigorous security measures:
- PCI-DSS compliant payment processing
- No storage of your full payment details on our servers
- Real-time fraud monitoring on all transactions
- Encrypted checkout from start to finish
We never share your payment information with third parties. Your family’s security is as important to us as the durability of our hiking gear.
Seamless Checkout Experience
For the smoothest shopping experience when purchasing your family’s adventure apparel:
- Create an account during checkout to save your preferred payment method
- Verify your billing address matches your card/PayPal information
- Check for order confirmation email within 30 minutes
- Contact us immediately at [email protected] if you encounter any payment issues
Pro Tip: Save time on future orders of kids’ sets or replacement hiking gear by storing your payment details securely in your account (with your permission).
Payment Questions Answered
Are there any additional fees for international payments?
We don’t charge additional fees, but your bank or PayPal might apply currency conversion fees for orders outside the US. We recommend checking with your payment provider when ordering our globally-shipped products.
Can I use multiple payment methods for one order?
Currently, each order must be completed with a single payment method. However, you’re welcome to place separate orders for different family members or product categories (like boots and backpacks) using different payment options.
What should I do if my payment fails?
First, verify your card details or PayPal balance. Many declines happen due to:
- International transaction blocks (contact your bank)
- Insufficient funds for larger family orders
- Billing address mismatches
Still having trouble? Email us at [email protected] with “Payment Help” in the subject line.