Welcome to Family Wear Shop’s FAQ section! We’ve compiled answers to the most common questions about our outdoor-inspired family apparel and accessories. Whether you’re shopping for durable hiking gear, stylish urban wear, or coordinated family outfits, we’re here to help.
About Our Products
Q: What types of products does Family Wear Shop specialize in?
A: We specialize in high-quality family apparel and adventure-ready accessories including outdoor clothing (hiking gear, coats & outerwear), footwear (boots, boat shoes, oxfords), bags (backpacks, handbags, coolers), and coordinated family sets. Our products blend functionality with style for active families.
Q: Are your products suitable for actual outdoor activities?
A: Absolutely! Our hiking boots, outerwear, and lumbar packs are designed for real adventures, while maintaining a stylish look for everyday wear. We carefully select materials that can withstand outdoor conditions while keeping your family comfortable.
Q: Do you offer matching family outfits?
A: Yes! We’re proud to offer coordinated Kids’ Sets and family matching options across many of our clothing categories including hoodies, jeans, and outerwear – perfect for family photos or adventures together.
Ordering & Account Questions
Q: How do I create an account?
A: You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account lets you track orders, save favorites, and check out faster on future purchases.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through our encrypted system to ensure your information stays safe.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your adventure gear to you fast! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate if your order hasn’t entered processing.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two convenient options:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch – ideal for time-sensitive purchases
Free Shipping (via EMS for orders over $50): 15-25 days after dispatch – perfect for larger family orders
Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch – ideal for time-sensitive purchases
Free Shipping (via EMS for orders over $50): 15-25 days after dispatch – perfect for larger family orders
Q: How long does order processing take?
A: Most orders are processed within 1-2 business days at our Chicago headquarters. During peak seasons (back-to-school, holidays), please allow up to 3 business days as we carefully prepare your family’s apparel.
Q: Do you ship internationally?
A: Yes! We proudly serve customers worldwide, excluding some remote Asian regions. International customers may be responsible for customs fees according to their country’s regulations. All shipments include tracking information.
Q: I need my order quickly for an upcoming trip. What should I do?
A: For last-minute adventures, we recommend:
– Choosing Standard Shipping for faster delivery
– Placing your order early in the week to avoid weekend processing delays
– Checking product pages for “In Stock” items that ship fastest
Feel free to email us at [email protected] for urgent requests – we’ll do our best to help!
– Choosing Standard Shipping for faster delivery
– Placing your order early in the week to avoid weekend processing delays
– Checking product pages for “In Stock” items that ship fastest
Feel free to email us at [email protected] for urgent requests – we’ll do our best to help!
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags attached. Some exclusions may apply for hygiene reasons (like hats).
Q: How do I initiate a return or exchange?
A: Please email [email protected] with your order number and the items you’d like to return/exchange. We’ll provide instructions and a return authorization. For exchanges, include your new size/color preference and we’ll guide you through the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
Q: How long do refunds take to process?
A: Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.
Additional Help
Q: How can I contact customer service?
A: Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours. For urgent matters, please include “URGENT” in your subject line.
Q: Where is Family Wear Shop located?
A: Our headquarters is located at 640 Oakmound Drive, Chicago, US 60620. While we don’t have a physical storefront, we welcome your questions and feedback through our customer service channels.
Thank you for choosing Family Wear Shop for your family’s adventure apparel needs. We’re honored to be part of your journey and committed to helping you create lasting memories in comfort and style. Happy exploring!